Contact us
Get in touch
How can we help?
Our Information Kiosks, located within the Victoria Wharf Shopping Centre, are here to welcome and assist visitors.
Whether you’re looking for directions, recommendations or gift cards, our friendly Customer Service team is on hand to make your visit as seamless as possible.
Where to find us
You’ll find our Information Kiosks in 3 convenient locations within the Victoria Wharf Shopping Centre, open daily:
• Kiosk 1, at entrance 2 - outside Nespresso (9am-9pm)
• Kiosk 2, at entrance 1 - outside Clicks (10am-7pm)
• Kiosk 3, at entrance 5 - outside Mugg & Bean (10am-7pm)
For more information, contact us on +27 21 408 7600 or email info@waterfront.co.za
Need a little help planning your visit? Find everything from getting here and parking to accessibility, maps, amenities, and FAQs, all in one place.
V&A Waterfront Head Office
Our head office is open Mon-Friday, 8am – 5pm, and can conveniently be found at:
Merchant House
19 Dock Road
V&A Waterfront
Cape Town
8001
Contact us on +27 21 408 7500 or email us on info@waterfront.co.za
Emergency Contacts
What to do in an emergency
In the event of an emergency, we recommend calling the appropriate emergency service listed in the table. The V&A Waterfront security team is available 24 hours a day, 7 days a week.
V&A Waterfront security team: | (+27) 021 408 7708 (+27) 021 408 7709 (+27) 021 408 7710 |
|---|---|
Lost child or missing person at the V&A Waterfront: | (+27) 021 408 77708 |
V&A Waterfront information centre: | (+27) 021 408 7600 Operating hours: 09:00 to 21:00 |
South African Police Service (SAPS): | 10111 |
General police, fire or medical services (only MTN, Vodacom, Cell C and Telkom users): | 112 |
General police, fire or medical services (only South African landline users): | 107 |
Table Mountain National Park emergency line: | (+27) 086 1106 417 |
Wilderness Search and Rescue (WSAR): | (+27) 021 937 0300 |
National Sea Rescue Institute (NSRI): | (+27) 087 094 9774 |
V&A Waterfront security team:
(+27) 021 408 7708
(+27) 021 408 7709
(+27) 021 408 7710
Lost child or missing person at the V&A Waterfront:
(+27) 021 408 77708
V&A Waterfront information centre:
(+27) 021 408 7600 Operating hours: 09:00 to 21:00
South African Police Service (SAPS):
10111
General police, fire or medical services (only MTN, Vodacom, Cell C and Telkom users):
112
General police, fire or medical services (only South African landline users):
107
Table Mountain National Park emergency line:
(+27) 086 1106 417
Wilderness Search and Rescue (WSAR):
(+27) 021 937 0300
National Sea Rescue Institute (NSRI):
(+27) 087 094 9774
V&A Waterfront Wi-Fi
Stay connected while you explore.
Whether you're sharing your day, finding your way, or planning your next stop, our @V&AFreeWifi helps you stay connected across the V&A Waterfront. View the map below to find your nearest hotspot.
1. Oranjezicht City Farmers Market | 2. The Pavilion | 3. Victoria Wharf Shopping Centre | 4. Jetty 2 | 5. Quay 5 (alongside) | 6. Union Square | 7. Arrivals Plaza / Nobel Square | 8. Watershed | 9. Two Oceans Aquarium | 10. African Trading Port (at the Swing Bridge) | 11. Clock Tower District | 12. Silo District | 13. Silo 3,4,5 (surrounds) | 14. Makers Landing | 15. Cruise Terminal | 16. Canal District | 17. Battery Park