Wireless high-speed Internet access is available throughout the Victoria Wharf Shopping Centre (except for certain areas on the external areas facing the quayside). Wi-Fi technology enables computers to connect to the Internet via a network of Wi-Fi CERTIFIED™ wireless access points.
New visitors are provided with 40MB of data free per day.
You may purchase Altrix Hotsoft™ services via the free wifi landing page.
Five different purchase plans are available:
Standard Hotspot Rates
Take the following steps to start using the wireless LAN (local area network):
• Take note of original computer configuration settings prior to changing them.
• Wi-Fi Card must be set to allow DHCP addressing.
• Proxy server use must be turned off.
• WEP must be disabled.
• The network type is “Infrastructure” (not “Ad hoc”).
• Personal firewall software must not be set to block programs from accessing various connection
• Scan wireless networks
• Select the SSID “Waterfront_Free_WiFi” in your wireless LAN settings.
Note that the Waterfront_Free_WiFi” network name will only appear if the “Preferred Network” option is not selected in the connection properties.
• Open your browser in order to be redirected to the Authentication Page.
If you have trouble connecting, disable and then re-enable the wireless network adapter on your device. Once you have satisfied all these prerequisites, open your Internet browser, type any normal web address into the URL bar and you will be taken directly to the Altrix Hotsoft™ portal.
This free area within the WLAN area serves as your “entrance portal” to the Internet. Here you can purchase further Internet credits and read essential information about your options for using Altrix Hotsoft™.
Your computing device requires a Wi-Fi CERTIFIED™ wireless network adapter that supports 802.11 a/b/g. Altrix Hotsoft™ supports most popular adapters and network interface cards.
ACCESSING THE INTERNET
Once you have connected to the Altrix Hotsoft™ wireless network, you can access www.waterfront.co.za with your free 40 MB of data. To use e-mail or connect to the Internet from your computer, you must purchase an access code, once your free data allowance is depleted.
When you enter your access code on the Internet access portal page, your browser will assign the access code you have purchased to your PC or PDA. Once assigned, the access code cannot be transferred to another device; each device requires its own code.
Please keep the access code confidential. Once you enter your code, agree to the Acceptable Use Policy and become validated in the network, your connection cannot be stolen and you will not need to enter your code again.
Altrix Hotsoft service is designed to be as hassle-free as possible. Internet services are set up without website filtering, content filtering or virus detection. You should always have up-to-date anti-virus software installed on any computer connected to a network or the Internet. Please ensure that you have read our Acceptable Use Policy and Security Information and Liability Disclaimer.
If you have any questions or concerns regarding Internet use, or require help with your connection, please call +27 861-COMTEL (266 835) for assistance.
FREQUENTLY ASKED QUESTIONS:
Q: How can I purchase this service?
A: You may purchase an access code on our landing page.
Q: Can I use more than one device on the network?
A: Yes, but each device will require its own access code. You will have to authenticate on the network
with the first device using one access code, and then repeat the same process on the second
device with a second purchased access code.
Q: I lost my access code. Can I get another one?
A: For security reasons, your access code cannot be replaced if lost. If you have already entered your
access code and authenticated, you will not need to re-enter your code and your access will
continue until your time expires.
Q: Where can I get help if my connection isn’t working?
A: For help, call the Comtel Communications Customer Services Helpdesk on +27 861-COMTEL (266
Q: What versions of the wireless 802.11 protocol are supported?
A: The Altrix Hotsoft™ network supports 802.11 a/b/g.
Q: Why can’t I connect to the network?
A: Check if you have a Wi-Fi-compliant network adapter and if it has been installed correctly.
Q: Can I connect to the network on a non-Windows-based computer?
A: Possibly. Due to the range of alternatives, our network may not support all operating systems.
Since Altrix Hotsoft™ is Wi-Fi CERTIFIED™, any systems that are also Wi-Fi CERTIFIED™ should
be able to connect.
Q: Are printers available?
A: There are currently no printing services for Altrix Hotsoft™ customers at the Waterfront.
Q: How fast is the connection?
A: Altrix Hotsoft™ wireless Internet speed varies between 11 and 54 Mbps (megabits per second),
depending on the traffic and power of the signal. If you experience a slow connection in a particular
location, try moving to a different location to find a less-crowded access point.
Q: What is a wireless local area network (WLAN)?
A: A WLAN is a type of network that uses high-frequency radio waves rather than wires to transmit
data between devices.
Q: What is Service Set Identifier (SSID) Broadcast?
A: This is the function by which a wireless access point broadcasts its identity so that wireless
stations searching for a network connection can “discover” it. It is what enables your wireless
adapter’s client manager program or Windows built-in wireless software to display a list of within-
range access points. The SSID for Altrix Hotsoft™ is “Waterfront_Free_WiFi”.
Q: What is the IEEE 802.11 standard?
A: The 802.11 standard is a group of specifications developed and approved by the Institute of
Electrical and Electronics Engineers (IEEE). This group of specifications describes the way
computers can connect to a network by transmitting and receiving information via a radio transmitter
Q: Where can I buy a wireless LAN card for my device?
A: These cards are available at several retailers at the V&A Waterfront. Check the touch scMall Map &
Directory for a list of computer and electronics stores.
Q: Can I set up my own wireless network at V&A Waterfront?
A: No, you cannot set up your own wireless router anywhere on the premises. All access points in
the V&A Waterfront must be installed and configured by Information Systems.
Rogue detection have been implemented to ensure the functionality of Altrix Hotsoft™.